Important Questions to Ask Your Garage Door Company

It’s very likely that your property will be one of the most important investments that you will ever make. You’ll want to ensure that you’re choosing the best fixtures, installations and design items for both the inside and the exterior of your home. From the colour of your kitchen tiles to the style of your shower heads, it’s natural that you’ll want to carefully consider each item and find the one that best suits your taste and budget. Your garage doors shouldn’t be any different. Although garages don’t often get quite as much attention as the rest of a home, finding the right set of garage doors is important for several reasons. You want to find high-quality garage doors that are low maintenance and easy to operate while offering security and fitting in with the exterior decor of your home. 

Before you make an investment, you need to find the best garage door company in your area to supply and install your garage doors. The question is, how do you verify whether they’re the best choice for the task?

To help you on your quest, we’ve put together a list of questions that all potential garage door customers should ask their local suppliers before they go ahead with a purchase. Here’s what you should ask: 

What types of garage doors do you supply?
Before you agree to hire a garage door company, one of the first questions you should ask is related to the types of doors they offer. This can be a hugely helpful discussion if you’re new to the garage door market and are unsure about what you’re looking for and what would be a good fit for your home. Discuss the product range with the potential company to get a better idea of what types are available, such as sectional garage doors and electric garage doors.  

During this discussion, you’ll also be able to get a much better idea of the expertise of the supplier. An experienced garage door supplier will be able to discuss all the details of all their different models and offer the benefits and limitations of each. 

We’d recommend doing a bit of light research on garage door brands to work out which is the most popular ones are. Opt for a supplier that offers at least some of the most reputable brands on the market as this shows that they prioritise high-quality products. 

What experience do you have or how long have you been established?
As with any supplier, it’s important to ensure that you’re hiring a company with a team of experienced and knowledgeable experts. Find out more about how much industry experience your local garage door companies have before deciding on the best one for you. Although you can’t discount startups and new businesses, hiring a supplier with more experience means you’re more likely to get someone who is more confident in their services. Garage door installation and repair isn’t easy and you want the peace of mind that someone skilled is carrying out the job for you to an exceptional standard. 

Hiring a garage door company without much experience could also lead to issues down the line due to poor installation. This is a risk you take if you hire a company that doesn’t have years of experience working with garage doors. Ask the question and find out more about the years they have been in business before making your decision. 

Do you offer other services such as garage door repairs? 
Are you looking for just garage door installation or are you looking for a supplier that you can turn to for garage door repairs and maintenance when you need it? 

Ask your short-list of local garage door suppliers what other services they offer. If they offer a variety of services, this shows that they have extensive knowledge of the industry and could mean that they can offer a superior service. For instance, their understanding of garage door repairs could teach them how to better install a garage door to avoid the need for frequent repairs. They may also be able to offer better advice on which garage door materials are more durable or which style works better for your home. 

Opt for a company that offers a number of garage door services and you won’t need to seek out a new supplier every time you have an issue with your doors. You can also hire the same company to carry out regular garage door maintenance checks for you. These help ensure that your garage door lasts for longer and helps you stay on top of minor issues before they escalate into something more serious. 

Can I read some customer reviews?
Thanks to the internet, it is no longer possible for companies with poor customer service to hide. Online reviews make it easy for potential customers to find out what kind of experience previous customers have had with a company. If you can’t find any online reviews, ask your chosen garage door company whether you can reach our directly to one of their past clients for a reference. You can ask previous clients whether they were satisfied with the quality of work and whether the customer service was of a high standard. 

Do you offer free consultations and surveys? 
Many garage door companies offer a free survey of your home to work out which garage door is the best fit for your property. Find out whether this consultation and survey is offered for free before hiring a company. This meeting is a chance for the supplier to make an informed recommendation on which garage door you should get installed, based on the space available, the type of garage and your specific requirements.

An in-person meeting is also a good opportunity for you to meet the team and get a sense of their customer service. If you encounter a dismissive attitude or an unprofessional demeanour, don’t hire them even if their garage doors are high-quality. You will have to deal with them on an ongoing basis so how they treat you is just as important as the quality of the product they supply. 

Can you provide a quote with a breakdown? 
Although price shouldn’t be the only factor you use to choose the best garage door company, you need to find someone who can provide what you need within your budget. If you have no idea of garage door prices, get quotes from a few different local suppliers. This will help you set a realistic budget.

Once you’ve narrowed down to a couple of companies, ask them to send a more detailed quote with a breakdown. Any experienced company will be willing to provide a free quote so don’t be afraid to ask for this. 

Looking for Garage Doors in Scotland? 
At Kay Garage Doors, we’ve been supplying, installing and repairing garage doors for over three decades. Our skills and experience in the industry mean that we can provide some of the very best services in Scotland, with guarantees on all of our work. Feel free to ask us any of the questions above and we’d be more than happy to offer advice and discuss your specific needs and requirements.

If you’re looking for a professional, reliable and high-quality garage door company that offers garage doors repairs, maintenance or installation, call Kay Garage Doors at 01786 474 709 | 08000 430 397. Visit us at Unit 1, Phoenix Estate Springbank Road Stirling, FK7 7SG.

We’re your trusted garage door company

The technicians here at Kay Garage Doors have over 35 years of experience in supplying, installing, servicing and repairing all types of roll-up garage doors. We’re based in Stirling and visit customers all around Central Scotland, taking our professional service and affordable prices everywhere we go.

Our skilled and trusted technicians are based in Stirling and also regularly visit customers in the following areas: